Website privacy

This notice covers visits to xcentech.com. Contact us at support@xcentech.com with privacy questions or requests.

Information you choose to send

When you contact us, we use the information you provide to respond and deliver the services you request. The website analytics described below does not capture the contents of your forms or messages.

Website activity and reliability

We use Internet Crafters to measure page views, campaign referrals, link and button actions, search and AI crawler visits, and structural browser errors. Actions distinguish call buttons, maps or directions, email links, downloads, outbound links, submit-button clicks, and form-submission attempts. A successful response from our contact-form handler records a separate completed-form event without the answers. These actions do not prove that a call connected, an email was sent, or how many different people contacted us.

Ordinary collection includes page paths, times, a temporary session-storage identifier, sanitized campaign labels, and limited action metadata. It does not collect form values, visible text, phone numbers, email addresses, raw advertising click identifiers, URL query strings, or exception messages. Crawler request observation is separate; the portal stores a keyed hash rather than a raw crawler IP address.

Your browser privacy choices

With Do Not Track or Global Privacy Control enabled, the Internet Crafters browser collector sends only reduced-data page-view and generic click counts with minute-rounded times. This mode uses no session storage, campaign attribution, detailed action categories, extra form-submission events, or browser error reports. Browser blockers may prevent collection entirely.

Our hosting and network providers still process request metadata to deliver the website. Reduced-data collection is not a guarantee that all processing is legally anonymous, and does not change the behavior of third-party sites you visit through links.

Service providers and retention

Internet Crafters and our hosting providers process website information to operate and improve the site. Exact portal events are retained for 90 days. Daily aggregate history and grouped issue records remain afterward. These reporting limits do not set retention periods for support correspondence or service records.

Without a visitor identity, it may not be possible to locate an individual visit in these reports. Visiting the website is not a substitute for any consent required by applicable law.